Privacy
Privacy and file retention.
Last updated 15 September 2026.
Your files
- Uploaded PDFs are stored in private object storage in the United States. They are never served from a public URL and never appear in search results.
- Result pages use unguessable links, are marked noindex, and are not linked from anywhere public.
- Unpaid uploads are deleted automatically 7 days after upload. Paid jobs, including the repaired file and report, are deleted 30 days after delivery. Records of the order (without files) are kept for accounting.
- You can request earlier deletion at any time through the contact form or by replying to any email from us.
- Analysis runs on our own serverless functions. We do not send your document to a third-party API for checking. If a repair would require processing by an external tagging tool, we name the tool and ask for your permission first.
Analytics
We measure the funnel with first-party events (page visit, upload started, check completed, quote shown, payment, delivery) stored in our own database with a random visitor identifier. We also use PostHog (EU region) for aggregate web analytics: page views, referrers, device type and page performance. Result, order and delivery links are masked before they leave your browser, session recording is off, and the browser's Do Not Track setting is honoured. Document text and file names are never included in analytics. No advertising pixels.
We only ask for an email address to send you results, a quote or a delivery link. Marketing consent is a separate, unchecked box and can be withdrawn by replying to any message.
Processors
| Processor | Purpose | Region |
|---|---|---|
| Netlify | Hosting, serverless functions and private file storage | United States |
| Neon | Postgres database for check results, orders and delivery records | United States (AWS us-east-1) |
| Stripe | Payment processing and invoices. We never see card numbers. | United States |
| Resend | Transactional email (results links, quotes, delivery notices) | United States |
| PostHog | Aggregate web analytics (page views, referrers, performance). No document data. | European Union (Frankfurt) |
Cookies
First-party cookies only: a random visitor id for funnel measurement, a PostHog analytics id (set by our site, not shared across sites) and, for staff only, a signed operator session. A theme preference may be stored in local storage. No cross-site tracking.
Contact
Questions about your data: use the contact form or write to us . The service is operated by Busy Wait AB, Göteborg, Sweden; see about us.